A Lifeline in Hard Times

Donor-supported resources help patients focus on healing

When Aracelli and Miguel Martinez left Mexico City for Michigan 30 years ago, health insurance was the last thing on their minds as the healthy couple and their two children began new lives in the Midwest. Fast forward to May 2009: their children grown, Aracelli worked as a caregiver to the elderly, Miguel managed the grounds and home of a family with a large property. The couple had lived in their Auburn Hills home for a decade.

Aracelli and Miguel Martinez
Miguel and Aracelli Martinez
Photo by Edda Stock

Michigan was in the midst of an economic downturn when Aracelli fell ill, recalling a terrible headache and itching all over her body. An area hospital referred her to the U-M Emergency Department, which led her to the University of Michigan Comprehensive Cancer Center where she received a diagnosis of multiple myeloma, a cancer of the plasma cells in bone marrow that help our bodies to fight infection.

Aracelli signed on to participate in a clinical trial and responded well to treatment, despite the possibility that her disease could be aggressive and she might have as little as six months to live.

"I was very scared at first, but then focused on getting well. I thought my life was worth it," Aracelli says. "I thought I'd go back to work in a month or two, but a year passed and I still couldn't go back. Then I needed a transplant and other problems came along."

During that period, Aracelli lost her job. Then, Miguel lost his job, too, and the van that came with his employment. Over the next year, with Aracelli still in treatment, the couple lost their home.

"We were devastated," Aracelli says. "We were almost on the street. I wasn't able to spend one dollar on my medication."

Assistance for patients

But what many people may not realize is that U-M applies the same multidisciplinary approach to the whole patient as it does to treating their illness -- including programs to help qualified patients like the Martinez family get assistance with practical and financial needs.

These support programs are primarily funded through the philanthropic giving of individual donors and through fundraising events like the annual Women's Football Academy.

Practical Assistance Center staff assist patients
Photo by Edda Stock

"This is truly one of the places where every single gift, no matter the size, can make a real and concrete difference in the life of a cancer patient," says Dana Selwitz-Zacks, L.M.S.W., program manager for the UMCCC Practical Assistance Center. "Helping patients and their families navigate the informational and personal needs following a cancer diagnosis is the primary focus of our Patient and Family Support Services Program.

"Many patients and their families come through our program not knowing where to turn for help," Selwitz-Zacks continues. "True to its name, the Comprehensive Cancer Center was designed to provide a one-stop hub for services to help cancer patients and their families cope with their real-world needs while receiving treatment. Working in close collaboration with a team of oncology social workers who identify patient needs, we help match patients and their families with the resources needed most. Helping patients work through these daunting tasks, and allowing them to focus on healing, is an important component of their overall care."

Since its inception, the UMCCC's Helping Hands Fund has provided more than $340,000 in assistance to patients and their families through the Practical Assistance Center and other PFSS programs.

'If it wasn't for them'

Patient Financial Counselor Sue Thornton sees many patients newly diagnosed with cancer who are stressed about bills they cannot pay. In Aracelli's case, a U-M social worker came to her when she began the clinical trial, was hospitalized and did not have health insurance.

"If it wasn't for them, I wouldn't have had treatment," Aracelli says. "I was embarrassed in the beginning, to tell the truth. But they treated me like a good friend with such good care you don't even realize how much they're doing for you. They came to my rescue."

Thornton explains, "Often people come to me before they've even had a chance to accept a heavy-duty diagnosis. We screen patients for state assistance and, once we get through that criteria, for other programs like MSupport or Medicaid." Thornton can then help patients navigate the processes and procedures required for whatever assistance is available, from individualized payment plans to discounted payments.

Still, medical bills aren't the only costs that come with cancer. According to social worker Katie Schneider, L.L.B.S.W., from the Guest Assistance Program, medication costs and transportation are key areas of stress for many cancer patients. For these practical matters, the Cancer Center's Practical Assistance Center offers a range of services, like helping patients get wigs or figuring out which national and local programs offer aid for various expenses.

The Martinez family was fortunate to be able to borrow a car from family members in order to make the drive from Auburn Hills to Ann Arbor. For those without transportation, the PAC works with individual patients to find ways to obtain transportation and cover the expense, whether through insurance, community agency programs or other methods.

Social Service Technician Sarita Castro works with Schneider to find solutions for patients' needs -- making phone calls, communicating with physicians and nurses, and keeping patients informed on progress.

"I'm always learning about new cancer resources and they're changing all the time," Castro says. "I connect patients with the resources out there. A number of patients need help with medication co-pays. There are a lot of foundations that help with different cancer diagnoses. I help facilitate applying to co-pay relief foundations."

Schneider says many patients aren't prepared to learn their medications could cost thousands of dollars per month. For Aracelli, whose condition is stable, taking a chemotherapy pill became a part of her daily regimen. She utilized PAC resources to help with those costs.

"They helped me coordinate my medication," Aracelli says. "Sarita and Katie were trying to get me one of the most expensive drugs. They talked directly to the pharmaceutical company to see what they could do."

Thornton stresses there are many different ways to problem-solve and think outside the box in order to help patients with expenses. Her role, as well as Schneider's and Castro's at the PAC, is to understand the resources out there for cancer, understand each patient's needs and facilitate those connections to help ease the financial burden so the patient can concentrate on healing.

Resources

Learn more about Patient and Family Support Services.

Donate to the Helping Hands Fund at victors.us/HelpHands.

 

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