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Concerns or Complaints

The University of Michigan Health System and the Comprehensive Cancer Center strive to provide excellent, patient-centered care. To that end, our patients have the following rights, when it comes to their concerns, questions or complaints related to their care:
  • Have health care information provided in a manner and form that you can understand.
  • Receive care in a safe setting.
  • Express any concerns you may have regarding your care or service. We encourage you to communicate concerns or compliments to the individuals or department involved.
  • Speak up to identify uncomfortable situations, confusion about the care provided or to be provided, or issues where real or perceived safety concerns are identified. Legal guardians and visitors also have this right.
  • File a formal written or verbal complaint with the Office of Clinical Safety if your health care providers cannot promptly resolve your concerns. The Office of Clinical Safety can be reached by calling 877-285-7788, or writing to us at:
      300 North Ingalls Street
      Room 8A06
      Ann Arbor, MI 48109-5478.
  • File a complaint with any of the following organizations regardless of whether your concern is resolved to your satisfaction by UMHS:
    • Michigan Department of Licensing and Regulatory Affairs (LARA) Health Facilities Division
      P.O. Box 30664
      Lansing, MI 48909
      800-882-6006 (toll-free).
    • KEPRO, Medicare Quality of Care Complaints [KEPRO Area 4 - Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin]
      5201 W. Kennedy Blvd.
      Suite 900
      Tampa, FL 33609
      855-408-8557 (toll free), www.keproqio.com
    • The Joint Commission – Office of Quality Monitoring
      One Renaissance Boulevard
      Oakbrook Terrace, IL 60181
      800- 994-6610 (toll-free).

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