Patient Assistance Center
For families struggling with a cancer diagnosis, the practical aspects of treatment often are stressful and distracting. The Patient Assistance Center provides support and services at this crucial time.
Many people do not have full insurance coverage and some have no coverage at all. If this is the case, there are two main options: request a deferred payment plan from Michigan Medicine and/or seek other sources of financial assistance. If the patient requires assistance, please notify the health care team. The team will then contact a social worker to help identify the resources available to help.
University of Michigan's policy supports medically necessary health care for all people, regardless of their ability to pay. MSupport is our financial support program that may help you if you are uninsured, have limited funds or benefits, or exhausted benefits. MSupport guidelines include the following:
- A patient may receive 100% of their services free if their income is below 2 ½ times the Federal Poverty Guidelines and meets other requirements.
- A patient may receive a 55% reduction of their charges if their income is below 4 times the Federal Poverty Guidelines and meets other requirements.
- Patient must complete an MSupport Application and show proof of household income.
- Patient is not enrolled in a college or university.
- Patient lives in Michigan.
- Patient does not qualify or has been denied Medicaid or County Health Plan coverage, or an affordable option on the Affordable Care Act individual Marketplace.
- Patient’s bank accounts and retirement accounts are below certain levels.
- Patient is not covered under any medical insurance that can cover any part of the service with the following exceptions:
- May qualify for medically necessary services that are not covered under their Medicaid and County Health Plan.
- Is eligible for COBRA benefits but declined to pay for coverage because the cost is greater than 25% of their monthly income.
For details or assistance: Toll-Free: 855-853-5380 | M-Support@med.umich.edu
Hours: Monday - Friday, 8 a.m. to 8 p.m.
In partnership with the U-M Department of Social Work Guest Assistance Program and Cancer Center Business Services, the Patient Assistance Center can help patients navigate the often complex logistics involved in cancer care. Contact the center by calling 877-907-0859; or visit the center on Level 1 of the Cancer Center.
Resources may be available to qualified patients for:
- Other unforeseen needs
The Patient Assistance Center also helps connect patients to resources within Michigan Medicine, such as:
- Clinic social workers
- Financial Services, which handles billing concerns and payment programs, and
- Patient & Visitor Accommodations, which helps families find lodging in the Ann Arbor area.
Searching for help on your own can be draining and time consuming. The Patient Assistance Center can help.
Our patients often require assistance that goes beyond what the university can provide. In those cases, the center helps patients find community resources to meet their needs. Patients may qualify for assistance from cancer-specific organizations or other charitable foundations.
The Practical Assistance Center's staff is well-versed in what types of support are available and how patients can access it. Staff members help patients cut through red tape by helping to complete forms and obtain necessary signatures from care providers.
Contact the center by calling 877-907-0859; or visit the center on Level 1 of the Cancer Center.
The Practical Assistance Center is offered by the U-M Comprehensive Cancer Center Patient & Family Support Services Program through the Helping Hands Fund. Every donation directed to this fund helps ensure that it can continue its mission to reduce the burdens of cancer for all patients and their families. Learn more about the Helping Hands Fund or make a donation using our online form.
Read patient stories and get tips on financial assistance and other practical matters
- Handling the Logistics: Practical Assistance Center offers patients practical resources
- Paying for Cancer: One couple finds U-M financial resources for cancer-related expenses during hard times
- Deductions 101: Finding your allowable medical expense deductions at tax time
- Resources for Financial Assistance for Patients and their Families